Shipping policy
DELIVERY POLICY:
All orders are dispatched on working days from Monday through Friday, excluding UK Bank Holidays.
1.1 Free UK Delivery. (Please allow two to four additional days for deliveries to Scottish Highlands, Aberdeen, Northern Ireland and other rural areas. Please note that some deliveries to Northern Ireland could be delayed by Irish Customs. We apologize in advance for any inconvenience this may cause our customers.)
1.2 UK Delivery with UPS Courier Service Next Day Delivery (For orders placed before 13:00hrs) £5.90
1.3 Rest of World Delivery with Royal Mail Airsure £20.00
1.4 Rest of World Delivery with UPS Courier Service £44.00
1.5 Australia Delivery with Royal Mail Airsure £25.95
1.6 Australia Delivery with UPS Courier Service £41.95
IMPORTANT DELIVERY INFORMATION
2.1 Please make sure that the shipping address is correct as we are unable to redirect orders once they are on their way to you.
2.2 Before we can dispatch your purchases, we may need to confirm your details with your card issuer. In some cases, payments are taken by the card issuer and held in a secure account until the checks are completed. In this case, we will contact you to confirm key details and next steps with the order. We will do our best to keep delays to a minimum.
2.3 Sometimes during holiday or busy periods, deliveries may take longer.
2.4 Occasionally, unforeseen circumstances such as weather conditions may lead to delays with shipping and delivery. Unfortunately, we are unable to take responsibility for these issues.
RETURN PROCEDURE
3.1 If the goods are to be rejected in the time limit set in clause 6 above, the Customer shall comply with the return procedure as defined in clause 7.2, below. QMS Medicosmetics / Descomed Limited will not accept any returned goods should the return not follow the aforementioned return procedure.
3.2 The Customer must send all returns within 14 days of receipt to: QMS Medicosmetics / Descomed Limited, International Logistics Group, International House, Unit 2 Space Gatwick, Faraday Road, Crawley, RH10 9BJ. It is advisable that a certificate of posting is obtained.
3.3 A returns label must be obtained from the Customer Services team, via email at contact@qmsmedicosmetics.com
3.4 In cases where the rejection of the goods is due to a defect or discrepancy in the order, the Customer is entitled to a full refund or replacement. The faulty or damaged product must be returned to QMS Medicosmetics, Descomed Limited, International Logistics Group, International House, Unit 2 Space Gatwick, Faraday Road, Crawley, RH10 9BJ before the refund or replacement can be issued. Where goods have been received damaged, a refund/exchange application will only be acknowledged if the goods are returned together with their original packaging within 14 days of receipt. We strongly recommend taking photographs of any damaged items or packaging to support your claim. If your package is visibly damaged on delivery, please contact our customer team before opening the package, via email at contact@qmsmedicosmetics.com.
3.5 In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction, the Customer is entitled to a partial refund (full refund less postage, where standard post & packaging will be charged at £4.99) only. Goods must be returned to QMS Medicosmetics / Descomed Limited before the partial refund can be issued. When returning items you are strongly advised to obtain proof of postage. We cannot accept responsibility for parcels lost in transit.
3.6 If the order contained a free gift this will need to be returned along with the purchased product in order to receive a refund.
ADVANCED DUAL-PROTEIN TECHNOLOGY
ADVANCED DUAL-PROTEIN TECHNOLOGY
COLLAGEN provides structure. ELASTIN provides flexibility.
The QMS active ingredient complex NEOTEC S100™ contains revolutionary, 100% skin-identical, vegan, micromolecular COLLAGEN that exerts its powerful effect deep within multiple layers of the skin.
The ELASTIN is the first vegan, biomimetic human elastin polypeptide. With unparalleled purity and efficacy, it restores the skin’s valuable elasticity and supports the natural stretch-recovery cycle.
ZERO-GRAVITY POWER
ZERO-GRAVITY POWER
The powerful BIOMIMETIC SEAWEED EXTRACT counteracts gravity-induced sagging of the skin. It penetrates all layers of the skin down to the dermo-hypodermal junction to visibly improve firmness and reduce nasolabial wrinkles.
RESILIENCE POWER
RESILIENCE POWER
ARCTIC MICROALGAE EXTRACT promotes holistic cell repair by activating DNA repair and antioxidant systems, and extends the longevity and vitality of cells.
HIGH-PERFORMANCE ACTIVES
HIGH-PERFORMANCE ACTIVES
BIOMIMETIC HEXAPEPTIDE strengthens the skin barrier and restores firmness and elasticity. ALTEROMONAS FERMENT EXTRACT, a next-generation botulinum-like active ingredient, relaxes expression lines by specifically targeting two key phases of neuromuscular communication (neurogenesis and neuronal migration).
⬡ ELASTICITY & FIRMNESS
⬡ SKIN DENSITY & RESILIENCE
⬡ REGENERATION & VITALITY
⬡ DNA PROTECTION & SKIN INTEGRITY
ENHANCE YOUR SKINCARE ROUTINE
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01
Steps 1: CLEANSING
CLEANSE SYSTEM Gentle Cleansing Milk
A gentle deep cleansing lotion that cares for the skin while effectively removing impurities. -
02
Steps 2: CLEANSING
CLEANSE SYSTEM Calming Toner
Calming toner that balances the skin's microbiome.
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Steps 3: NOURISH & REVITALISE
PRECISION CARE COLLAgen3D™ Night Cream
Anti-ageing night cream for visibly fresher and firmer skin in the morning.
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Steps 4: EYE- & LIPCARE
HYDROMAX HYDRAFilling Lip Balm
Nourishing Collagen Lip Balm
FAQ
SUPREME CONCENTRATE - GENERAL INFORMATION
INGREDIENTS & TECHNOLOGY
APPLICATION
WHAT IS COLLAgen3D™ SUPREME CONCENTRATE?
COLLAgen3D™ Supreme Concentrate is a highly enriched longevity concentrate designed to specifically support the skin’s architecture. The formula combines skin-identical collagen, biomimetic elastin, innovative marine biotechnology, and powerful peptides to promote the skin’s firmness, elasticity, and resilience over the long term.
WHO IS THIS PRODUCT SUITABLE FOR?
This concentrate was developed for anyone looking for more than just classic anti-aging skincare. It is particularly suitable for those experiencing a loss of firmness, elasticity, and tone, as well as for anyone who wants to support their skin’s long-term vitality and resilience.
CAN THIS PRODUCT ALSO BE USED AT THE FIRST SIGNS OF SKIN AGING?
Yes. The Concentrate was developed to support the skin's structural integrity over the long term. It is suitable for treating visible signs of aging as well as for preventive care to help maintain strong and resilient skin.
WHAT RESULTS CAN I EXPECT?
The Concentrate helps promote visibly firmer and smoother skin. It can help improve elasticity and firmness, make facial contours appear more defined, and make the skin more resilient to environmental stressors.
WHAT MAKES ADVANCED DUAL-PROTEIN TECHNOLOGY SO SPECIAL?
This innovative technology combines 100% skin-identical micromolecular collagen with biomimetic elastin. While collagen supports the skin’s structural strength, elastin promotes its flexibility and elasticity. Together, they contribute to a stronger and more resilient skin architecture.
WHAT ROLE DOES ARCTIC MICROALGAE EXTRACT PLAY?
This biotechnologically derived extract supports the skin's natural repair mechanisms, helps neutralize oxidative stress, and helps maintain cell vitality over the long term.
IS THIS PRODUCT REFILLABLE?
Yes. The COLLAgen3D™ Supreme Concentrate features an innovative refill system. The high-quality ceramic dispenser can be reused, while only the inner cartridge needs to be replaced.
WHY IS THIS PRODUCT AVAILABLE IN LIMITED QUANTITIES?
Each “Drop of Genius” edition is released annually in a new, exclusive design and is limited to 2500 individually numbered copies worldwide. As a result, the product combines scientific innovation with the character of a luxurious collector’s item.
IS THIS PRODUCT ONLY SUITABLE FOR MATURE SKIN?
No. The Supreme Concentrate is designed for anyone who wants to strengthen their skin over the long term and maintain its quality. It is suitable for both the first signs of aging and cases where a loss of firmness and elasticity is already visible.
HOW DO I USE THE SUPREME CONCENTRATE?
To begin with, apply 1–2 drops 2 to 3 times a week to cleansed skin. After about four weeks, if the product is well tolerated, you can increase the frequency to once a day. Avoid the eye area.
CAN I COMBINE THE SUPREME CONCENTRATE WITH MY CURRENT QMS SKINCARE ROUTINE?
Yes. The Supreme Concentrate can be easily incorporated into your existing QMS skincare routine and is applied after cleansing and before your final skincare step.
HOW DOES THE TEXTURE FEEL ON THE SKIN?
The exceptionally light and silky texture absorbs quickly, blends into the skin, and leaves a smooth, velvety finish.