FAQ

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WHAT IS THE DIFFERENCE BETWEEN QMS AND CONVENTIONAL SKINCARE COSMETICS?

We aim for long-term results to improve the appearance of the skin, combat skin problems and slow down the ageing process. We work with a large number of skin-identical active ingredients that we can apply to the skin in a controlled manner without damaging the skin barrier.

WHY SHOULD I CLEAN MY SKIN IN THE MORNING IF IT DOESN'T GET DIRTY OVERNIGHT?

The skin continues to work at night, depositing large amounts of oil and sebum on the surface. It is important to remove this excess in the morning so that your daily skincare routine can work optimally.

WHY DO I NEED A TONER?

Toner removes the last residues from the skin's surface that the cleanser has not removed. The toner also refines the pores and tightens the skin.

WHEN WILL I SEE THE FIRST RESULTS OF A QMS ROUTINE?

The skin needs 120 days to regenerate sustainably (skin cell regeneration takes 4 x 28 days), but the first results are visible after just one month. Of course, this depends very much on the original condition of the skin.

AT WHAT INTERVALS IS AN IN-DEPTH QMS TREATMENT USEFUL?

Every 4 to 6 weeks. Algae modelling is a very important component in the QMS system because it optimizes moisture absorption.

WHAT DOES THE COLLAGEN TREATMENT FROM QMS DO?

Collagen is one of the most important proteins in the human organism. Among the factors that control the skin's moisture content, collagen is responsible for 60% of this process. With increasing age, the skin produces less collagen. Balancing collagen therefore makes perfect sense to maintain the skin's functionality, elasticity and suppleness. The skin remains young and radiant.

WHAT DOES THE HYALURONIC ACID IN DAY AND NIGHT COLLAGEN DO?

The Day and Night Collagen contains a synergistic complex of native soluble collagen and hyaluronic acid with very low, low and high molecular weights. The high molecular weight hyaluronic acid forms a protective film on the skin, making it smooth and soft. The low molecular weight hyaluronic acid penetrates the skin and plumps up the intercellular tissue.

SHOULD I USE CELLULAR SUN PROTECTION SPF 50 UNDER OR OVER MY DAY CARE?

Additional day care is not necessary because Cellular Sun Protection itself is already a holistic day care product.

HOW LONG WILL I GET BY WITH THE 30 ML COLLAGEN SET?

Each of the products in the Collagen Set is very economical and lasts for 2 - 3 months when used daily.

CAN I COMBINE QMS PRODUCTS WITH OTHER SKIN CARE PRODUCTS?

No problem, as long as none of the products contain mineral oils or silicones.

WHERE CAN I FIND THE LIST OF INGREDIENTS CONTAINED IN YOUR PRODUCTS?

The list of all ingredients (INCI) contained in the respective products can be found either directly on the product or on the packaging of the product, but also online at the end of the respective product page under "ALL INGREDIENTS".

HOW CAN I LEAVE A REVIEW FOR A PRODUCT?

We look forward to hearing about your experiences with our products. You can only leave reviews for products you have ordered. Following a successful order, you will receive an e-mail. You will receive further instructions on how to leave a comment about your order.

WHAT ARE THE BENEFITS OF A FRUIT ACID TREATMENT FROM QMS?

The fruit acid treatment from QMS Medicosmetics is the perfect tip for fresh and youthful skin. Fruit acids, also known as Alpha Hydroxy Acids (AHAs), are natural active ingredients with impressive benefits. They gently remove dead skin cells and stimulate cell renewal by penetrating deep into the skin. The result is refined pores, reduced wrinkles and a visible improvement in acne scars. Our facial care range with fruit acid peels for use at home supports the regeneration of the skin on various levels and ensures an even complexion. Our mild peels with a low fruit acid concentration are ideal for sensitive skin. The gentle formula makes the skin feel pleasant and supports moisture retention. Our more intensive peelings with fruit acid are ideal for users who already have experience with chemical peelings. Due to the higher concentration, these fruit acid treatments offer a powerful AHA peel that refines the skin's texture, reduces pores, pigmentation spots and fine lines. In addition, collagen production is stimulated, resulting in more elasticity and firmer skin.

WHAT ARE THE BENEFITS OF COLLAGEN INTRAVITAL PLUS NUTRITIONAL SUPPLEMENTS?

QMS Supplements have been specially developed to support your skincare routine from within. Our supplements provide the skin with targeted nutrients that promote skin health, improve elasticity and provide a radiant complexion. With high-quality ingredients such as 97% skin-identical collagen, biotin and a variety of vitamins, our experts have created advanced, science-based formulations that contribute to the skin's natural regeneration and reduce visible signs of ageing.

WHY SHOULD I INTEGRATE ANTIOXIDANTS INTO MY SKINCARE ROUTINE?

Antioxidants are an important part of effective skincare because they protect your skin from harmful environmental influences. They neutralize free radicals caused by factors such as UV radiation, pollution and stress, which can damage the skin. By combating these free radicals, antioxidants prevent premature skin ageing, such as wrinkles, pigmentation and a dull complexion. They also support skin regeneration, promote healing and can reduce inflammation.

HOW DOES THE DOUBLE CLEANSING METHOD WORK WITH QMS?

The Double Cleansing Method is a two-step method for cleansing the face. With QMS, the Gentle Cleansing Milk is used first to remove make-up and superficial impurities. Gentle Cleansing Milk is a gentle, deep cleansing lotion designed to nourish the skin while effectively removing impurities. After cleansing with the Gentle Cleansing Milk, the Energizing Cleansing Gel is ideally used as a second cleansing step. This ultra-mild, rinse-off cleansing gel helps to cleanse the skin and provides a very gentle exfoliation without drying out the skin. It is ideal for removing any remaining traces of pollution particles, dirt and other skincare products. After double cleansing, the use of a toner is recommended to restore the skin's pH balance.

WHAT DO I USE THE FACE SCULPTOR CERAMIC FOR?

The Face Sculptor Ceramic promotes blood circulation, supports lymphatic drainage and relaxes facial muscles, resulting in brighter, firmer skin. Regular use can reduce the appearance of wrinkles, reduce puffiness and improve facial contours.

DOES A FACIAL MASSAGE HELP AGAINST WRINKLES?

Yes, a facial massage can help to improve the appearance of wrinkles. Regular massage stimulates blood circulation and lymph flow, which provides the skin with more nutrients and promotes the removal of toxins. This can make the skin appear firmer and fresher. In addition, targeted massage techniques can help to relax the muscles in the face, promote tightening and contouring of the skin and improve the overall firmness and rejuvenation of the skin.

HOW CAN I REGULATE MY ACID-BASE BALANCE TO PREVENT SKIN PROBLEMS?

Make sure you eat a balanced diet with fewer acid-forming foods such as sugar, alcohol and highly processed products. Instead, you should give preference to alkaline-rich foods such as fruit, vegetables and wholegrain products. Micronutrients such as B vitamins, folic acid, vitamin C and D also help to balance your pH. Also use skin care products that additionally regulate your pH value.

HOW DO THE PRECISION CARE PRODUCTS SUPPORT MY SKIN?

PRECISION CARE products use 100% skin-identical, micromolecular collagen within the NEOTEC S100™ complex to penetrate deep into the skin and stimulate its natural regeneration processes. This innovative combination actively counteracts the breakdown of existing collagen, promotes the production of new collagen and protects against UV-induced stress. The result: the PRECISION CARE line has been clinically proven to reduce wrinkles, improve skin elasticity and texture and strengthen the skin's protective barrier, resulting in a more youthful and firmer complexion.

IS THERE VEGAN COLLAGEN?

Our 100% skin-identical, micromolecular collagen perfectly imitates the collagen in our skin and was developed completely without animal ingredients. With its first-class effect and bioavailability, it sets standards for a new generation of anti-ageing products.

WHAT WAVELENGTH DOES DERMA EXPERT LED LIGHT TREATMENT COMBINE?

DERMA EXPERT LED Light Treatment combines the following wavelengths:630 nm promotes skin regeneration by stimulating collagen production and reducing redness. The skin feels plump, radiant and well moisturized. 830 nm stimulates the wound healing cells in the skin and penetrates deep into the skin to promote blood circulation and increase oxygen levels. The result is a fresh and hydrated complexion. 1070 nm is clinically proven to be the deepest penetrating wavelength used in LED devices to date. It penetrates deep into the dermis and has a powerful effect on cells, creating a strong anti-inflammatory response. The waves reduce bags and puffiness under the eyes and smooth skin texture and tone.

HOW LONG IS THE DELIVERY TIME?

We offer a delivery time of 1-3 working days. As soon as we receive your order, we will send your package on its way.

HOW DO I CREATE A RETURN?

The buyer/customer must use the original packaging if possible for the return shipment in the event of a justified repair, replacement or withdrawal (rescission of the contract). The costs for returning the rejected goods to the seller shall be borne by the purchaser.

WHAT SHOULD I DO IF MY ORDER IS DAMAGED?

Obvious material defects, incorrect deliveries and deviations in quantity of the delivered goods must be reported in writing as soon as possible after receipt. Hidden defects must be reported to us in writing within the statutory warranty period after their discovery.

WHAT TYPE OF DELIVERY IS POSSIBLE?

Our delivery partner is DHL and will deliver your order reliably and safely to your order address.

WHAT CAN I DO IF I SUSPECT AN ALLERGIC REACTION?

Please contact your doctor first and do not hesitate to contact us for further information.

HOW DO I CREATE A CUSTOMER ACCOUNT?

To become part of the QMS Community, click on the account button at the top right of the local QMS Medicosmetics website. To create your customer account, you need to enter your first and last name, e-mail address and set up a password. Fill in all other mandatory fields and complete the process by clicking on the "Create" button. We are pleased that you are part of our community!

I HAVE FORGOTTEN MY PASSWORD, WHAT CAN I DO?

You can request a new password by clicking on "Forgot your password?" in the login area. In the next step, enter the e-mail address associated with your account and click on the "Send" button. We will then send you an email to reset your password (please also check your spam and unsolicited mail folder). Then click on this link to create a new password and access your account again.

HOW CAN I SUBSCRIBE TO THE QMS NEWSLETTER?

Would you like to stay up to date and receive the latest news from QMS Medicosmetics? The SKINCARE GUIDE menu item will take you to the newsletter registration page. Simply enter your name and e-mail address and click on SIGN UP.

HOW DO I FIND A QMS BEAUTY SALON?

To find a QMS Medicosmetics beauty salon, we offer our own search function on our website - our store locator. This allows you to quickly and reliably find a beautician near you who will reveal your Beautiful Truth™. You can access the store locator via the menu item SPAS & TREATMENTS.