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QUESTIONS ABOUT PRODUCTS & INGREDIENTS

WHAT IS THE DIFFERENCE BETWEEN QMS AND CONVENTIONAL SKINCARE?

We develop our products for the professional sector, and professionals find out immediately if something is good or bad. We work with many skin-identical active ingredients, which we can penetrate the skin without damaging the skin barrier.

WHY DOES QMS RECOMMEND THE DAILY USE OF FRUIT ACIDS AND COLLAGENS?

Because cell regeneration decreases over time. Fruit acids counteract this and collagens firm up the skin at the same time. The skin starts losing its firmness from the age of 21 and this effect gets much more pronounced after the menopause.

WHY DO I NEED A TONER?

A facial toner removes the last residues from the skin surface that the cleansing product did not remove. The toner optimises the pH level of the skin and prepares it for the absorption of active ingredients.

WHEN WILL I FIRST NOTICE THE RESULTS OF A QMS ROUTINE?

The skin needs 120 days to regenerate (the regeneration of skin cells takes 4 x 28 days). But the first results will be visible after one month. Of course, this depends very much on the original condition of the skin.

AT WHAT INTERVALS IS AN IN-DEPTH QMS TREATMENTS RECOMMENDED?

It is dependent on your skin condition, but we recommend in general every 4 to 6 weeks. The algae modelage is a very important component in the QMS system because it optimises moisture absorption.

WHAT DOES THE QMS COLLAGEN TREATMENT DO?

Collagen is one of the most important proteins in the human body. Among the factors that control the moisture content of the skin, collagen is responsible for 60% of this process. The skin produces less collagen as we age, which is why collagen balancing is absolutely vital for maintaining the functionality, elasticity and suppleness of the skin. The skin stays young and radiant.

WHAT DOES THE HYALURONIC ACID IN DAY OR NIGHT COLLAGEN DO?

Das Day- und Night Collagen enthält einen synergistisch wirkenden Komplex aus nativem löslichem Kollagen und Hyaluronsäure mit sehr niedrigen, niedrigen und hohen Molekulargewichten. Die hochmolekulare Hyaluronsäure bildet einen schützenden Film auf der Haut, macht sie glatt und weich. Die niedrigmolekulare Hyaluronsäure dringt in die Haut ein und polstert das Zwischenzellgewebe auf.

SHOULD I USE CELLULAR SUN PROTECTION SPF 50 UNDER OR OVER MY DAY CARE?

Additional day moisturizers are not necessary, because Cellular Sun Protection itself is already a holistic day care product. If you want to use an additional face cream anyway, apply the cream first.

HOW LONG WILL THE 30 ML COLLAGEN SET LAST?

Each of the products in the collagen set is very economical and lasts for 2-3 months if used daily.

CAN I COMBINE QMS PRODUCTS WITH OTHER SKINCARE PRODUCTS?

Yes you can. However, we recommend using products exclusively from the QMS range, because our products work best as a system and are perfectly coordinated with one another.

QUESTIONS ABOUT DELIVERY & SHIPPING

WHAT IS THE DELIVERY TIME?

We offer a delivery time of 1-3 business days. Once your order is received, we'll send your package on its way.

HOW DO I CREATE A RETURN?

For returns due to legitimate improvements, exchanges, or cancellations (reversal of the contract), the buyer/customer should preferably use the original packaging if possible. The costs for returning the disputed goods to the seller are borne by the buyer.

WHAT SHOULD I DO IF MY ORDER IS DAMAGED?

Open defects, incorrect deliveries, and quantity discrepancies of the delivered goods must be reported in writing as soon as possible after receipt. Hidden defects must be reported to us in writing within the statutory warranty period after their discovery.